Refund policy
DIGITAL PRODUCTS
Digital items cant return or refund!
Unfortunately, due to the unique nature of immediate access and downloadable of the digital product, we are unable to offer refunds, returns, or exchanges cause you have access immediately to the files and you cant return a digital product. All sales are final.
There is some cases that you can opt for refund,like you purchased twice a product or you didnt realise that its a digital product.
REMEMBER:If you opt for a refund,the Restocking Fees will be deducted from the total amount.
But please contact us to craftiecactus@gmail.com if you have any problems with your order.
KINDLY NOTE: Please read the description and the terms very carefully before before placing your order and make sure that the files will work to your machine or your needs!
ONLY FOR PHYSICAL ITEMS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at craftiecactus@gmail.com. Please note that returns will need to be sent to the address that we will provide in the email.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at craftiecactus@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please,make a photo or video to have proves that it is damaged and sent to the email with the number of the order and your details at craftiecactus@gmail.com
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at craftiecactus@gmail.com.
NON REFUNDABLE - NON RETURNABLE ITEMS:
like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.